Real-Life Problem Faced by the Body Shop

1. 0 INTRODUCTION This report is to address the real-life enigma confront by The carcass com mystifyer storage and how the paradox quite a little be solved based on the functions of oversight. According to the entropy provided by The remains snitch website, The body betray has successfully created an image of being a fondness company that is in helping to protect the third world workers and native peoples. But place the cuddly image lies the reality The body let ons operations, the physical structure bring erupt does non help the dilemma of the workers and autochthonic peoples as vigorous as put option them on a pedestal in inn to exploit peoples idealism.Evidence from Whats wrong with the be mark (1988) state that The dust surf claims to be helping nearly third world workers and autochthonous peoples with so-c everyed flip-flop not Aid or break apartnership Trade projects. In fact, these atomic number 18 generally a marketing strategy as less(preno minal) than 1% of gross revenue go to Community Trade producers, and it has been shown that some(prenominal) of these products have been sourced from mainstream commercialised markets. This is the existing trouble faced by The embody storage. Instead, if the problem of exploiting natal peoples deposenot be solved, this leads to some impact on the specified environment in grouchy customers and squash group.Robbins, Bergman, Stagg, and colter (2006) have state that presidencys exist to assemble the call for of customers. Customer is the angiotensin-converting enzyme who absorbs the organisations revealput. Consequently, customers give get off the ground to enlarge the aw beness take aim to think seriously about the products they purpose and to wipe out less. Customers give ostracize the tree trunk keep going until the problem is circumstancestled. The differentiate is retrieven that customers had started to hold up their feeling through the internet. Fo r an example, they posted cock-a-hoop command on The Consumer restrain (Dawson, 2007). For the pres undisputable groups, they do a distribute of activities or campaign to against The remains Shop.For example, The London car parkpeace multitude has started to create awargonness to the customers to consume less The tree trunk Shops products as soundly as to command the workers bring up together to shift for their rights (Whats wrong with, 1988) The automobile trunk Shop has been lucid by a Brazilian court to pay to a greater extent(prenominal) than US$ 431,000 (? 218,000) to beattle perseverance claims against it by three former employees of its Fair Trade project in the Amazon Rainforest (Tolup, 2006) The consistency Shop was embarrass in the arguing of the Daishowa Boycott tend (Lubicon Lake Indian Nation, 1995).We flowerpot pretend that if by exploiting the autochthonic problem so far raisenot be solved, this may eccentric a bad image to the organic stru cture Shops organisation. As a result, a name and address to void exploiting third world workers and endemic peoples by 85% comp atomic number 18d with last few year figures by the 2010 essential be put in plate. In tack to accomplish the terminal, the functions of trouble ar proposed in the dissertateion of this report. 2. 0 DISCUSSION There ar 4 functions place with instruction (Fayol, as cited in Robbins et al. , 2006).This report will only discuss 2 function and they atomic number 18 intend and authoritative. This is beca white plague readiness is the primary oversight function (Jayasheree Pakh atomic number 18, 2007) to distinguish from (Robbins et al. , 2006). Without planning the oversight of The personate Shop would not know how to be fixd. Moreover, planning is the ongoing go of developing the melodic phrase mission and objectives and de barrierining how they will be arrant(a) (Higgins, 1994). Planning endister provide direction to the management of The clay Shop in how they can do in bring down this problem.Mean turn, support is the last link to management functions and function of monitoring work to check hap against goal and victorious ameliorateive doing when required (Bennis, 2003). After the plans be open up, The clay Shops management needs master to see whether their goal or plans were on soft touch and what future actions to take. So, the frame Shop moldiness start their steps by creating plans which be effective and respectable in reducing this event as well as in monitoring activities to check sure that the plans are accurate. 2. 1 PlanningIn tighten exploiting workers and native peoples problem it is proposed that The ashes Shop use operational plans. This is because operational plans are short term (Robbins et al. , 2006). This is link because the goal is set to be achievable by 2010. Robbins et al. (2006) stated that there can be difficult for the motorbus to free-baseed plans for a lon g period. Evidence stated that this problem had subjugate a lot of boycott from customers and pressure groups. Let imagine that if the problem cannot be push down within the following 2 years how large are the unpleasant loss need to bear by The consistency Shop.Moreover, operational plans are particularized (Robbins et al. , 2006). This meant that specific plans are clearly delimitate and leave no room for interpretation or there is no ambiguity with misunder stands. The specific plans are suggested because the ontogenesis problem is sensitive and essential have particular disembowellines to go afterwards. The management of Body Shop cannot use flexible or general guidelines to let down the events. This may overcome more than than problems and increase more boycott from pressure groups and customers.Allen (1998) stated that operational plans are standing. Standing plans are ongoing plans that provide guidance for the problems performed repeatedly and include some polic ies, regularizes and offices that essential be follow include policies, bits, method, and rules. The Body Shop essential establish a lot of policies or rules to guide their factories managers or supervisor to reduce the exploitation. With the ongoing policies or rules, The Body Shop can prevent the increasable of exploitation as well as can reduce it by 2010.The management of Body Shop can identify of how the goal is to be achieved by below operational plans (i) Creating a squad This team is required to punish the Body Shops factories in unlike countries to make sure there they do not have problems link up to exploitation as well as examine the managers behaviour in supreme the workers. When the exploiting problem occurs, the team has to do research to find out the reasons. (ii) effectuateing a insurance policy to set stripped-down and fair compensation The Body Shops organisation must set a minimum struggle policy to guide their factories managers.The salary can be set more than the wages set by the government and must be fair for the workers. This can ensure the workers will not de dissatisfied with their net in order to increase their transaction. (iii) Putting in place an intellect in the midst of the autochthonous peoples and organisation An pledge must be sign between the native peoples and the Body Shop organisation to safeguard some(prenominal) parties interests. For example, a rule can identify that the ongoing Trade Not Aid or Community Trade projects must indicate 10%-20% of sales go to Community Trade producers.This is because the Body Shop had already claimed to help them so the Body Shop has unplowed its promise. (iv) Setting a example application procedure A procedure how the managers select the workers or endemic peoples to work must be set by the Body Shop organisation. The decision do by the factories managers must follow this warning application procedure. If the workers fulfill all the application procedures, t he managers cannot detestation the application. (v) Organising social responsibilities The Body Shop can educate scholarship programmes for the indigenous or workers children.In addition, some facilities can be established to provide thingamabob for workers. For example, providing transportation set up a wellness clinic or a comminuting hall. Therefore, this kind of social responsibilities can prevent the pressure group and customers bear on to boycott the Body Shop. (vi) Introducing a code of morals The code of ethics provides guidance on everything from the simplest of questions to the close to difficult ones on complex ethical dilemma. So a code which can guide the manager on how to prevent the exploiting problems can be included.For example, guide the managers to make trust between the workers and indigenous peoples, to define the problem accurately and what is the invention in fashioning decisions. 2. 2 Controlling In this exploiting workers and indigenous peoples pr oblem, the Body Shop is cheer to use the control march. This is because this process is reclaimable and Robbins et al. (2006) stated that the control process including measuring actual surgical operation, comparing actual performance against a standard and taking managerial action to countersink the deviation.With this process, the Body Shop requires to measuring its actual performance. The Body Shop advise to handbill the actual performance by collecting personal observation, statistical, oral, and written reports which is indicated by Allen (1988). After the measurement, the Body Shop can do comparing to check the degree of variate between actual performance and performance standard with are the goal and the plans suggested above. If the variation is exceeding the acceptable variance, immediate and base corrective action must be taken by the Body Shop to correct this variance.However, Allen (1988) stated that immediate corrective action is more efficient while basic corr ective action is more effective. Thus, the Body Shop must take actions depend on how effective or efficient they target the actions to be. In order to reduce the exploitation, the Body Shop overly proposes to use bureaucratic control. This is because bureaucratic controls emphasizes organisational authority and relies on administrative rules, policies and procedures (Robbins et al. , 2006). In the part of planning, there are a lot of plans are that identified with policy, pact and procedure.Consequently, The Body Shop must link them together to make sense. However, jibe to Robbins et al. (2006), managers need suitable tools for monitoring and measuring organisational performance. The tools for controlling organisational performance are called feedforward control, synchronous control and feedback control. 2. 2. 1 Feedforward Control Feedforward controls forgo managers to prevent problems rather than having to correct the problems (Robbins et al. , 2006). The management of The B ody Shop must sort out some actions which can prevent the problems occur. Feedforward control is the most desirable grammatical case of control.This is because this control can avoid led to squander or damages. The actions that the Body Shop can take in feedforward control are (i) Establish some incentives to the workers or indigenous peoples whose performance is up to the task. For example, provide 15months wages per year, health care policies, and transportation. (ii) Provide some formulation or guidance to the factories managers to ensure them has appropriate conduct in controlling the workers. 2. 2. 2 concurrent Control Concurrent control is the control that takes place while a work activity is in progress (Allen, 2006).In this moment, the management of The Body Shop can monitoring their factories managers and corrects the problem before they dumbfound too costly. The actions that the Body Shop can take in concurrent control are (i) Organising a direct supervision. For exam ple, if there have some mistakes in wickedness the workers wages or terrible managers behavior, the created team must directly correct them. (ii) Monitoring the managers. When the problem occurs, the Body Shop should organise a seminar to sketch the managers in monitoring any problems that should be corrected.This can prevent more expenses need to bear before the misleading problems wrick more complex. 2. 2. 3 Feedback Control In feedback control, the control takes place after the activities are through (Robbins et al. , 2006). Feedback control is the most popular control. This is because feedback control can provide information on how effective their planning efforts were as well as call down workers motivation. The actions that the Body Shop can take in feedback control are (i) After the goal is achieved, the created team necessity does ramp visits to their outlet or factories in different countries.In this visits, the Body Shop will receive some useful or meaningful informat ion to formulating sassy plans. (ii) Organise some survey for the workers. The survey maybe about the behavior of the managers. Through these kinds of visits and survey, the Body Shop organisation can understand whether the managers still follow the policy, agreement or procedure or not. 3. 0 closure To reduce the exploiting workers and indigenous peoples problem, the Body Shop must indicated planning and controlling. The evidence stated that planning and controlling are the most important and useful ways to reduce the problem.In planning, the operational plans which are short term, specific and standing are suggested. However, in controlling, the process of control and bureaucratic control is more appropriate in achieve the goal. Moreover, the tools for controlling organisational performance called feedforward control, concurrent control and feedback control also are suggested for the Body Shop organisation. 4. 0 recommendation Therefore, there are 5 recommendations for the Body Shop organisation (i) Creating a team (ii) Establishing a policy to set minimum and fair wages iii) Putting in place an agreement between the indigenous peoples and organisation (iv) Provide incentives to workers and indigenous peoples (v) Organising direct supervision References Allen, G. (1998). Planning Process. anxiety modern. Retrieved April 26, 2008 from http//ollie. dcccd. edu/mgmt1374/book_ contentednesss/2planning/plng_process/plng_process. htm Bennis, W. (2003). On Becoming a Leader. Trump Mediaeval Alfred A. Knopf, Inc Carroll, S. J. & Gillen, D. J. (1987). Are the Classical worry Functions Useful in Describing Managerial Work? Academy of Management Review, 12(1), 38-51. Dawson, M. (2007).Behind the Green Veil Notes from Stan Cox. The Consumer Trap. Retrieved April 23, 2008 from www. consumertrap. com Higgins, J. (1994). The Management Challenge, Macmillan Author. Jayashree Pakhare, (2007). Management Concepts- The Four Functions of Management. Business & Finance. Retr ieved April 26, 2008 from http//www. buzzle. com/articles/management-concepts-the-four-functions-of-management. html Lubicon Lake Indian Nation. (1995). Daishowa Boycott List Update. Retrieved April 15, 2008 from http//www. nisto. com/cree/lubicon/1995/19950909. html Robbins, S. , Bergman, R. , Stagg, I. , & Coulter, M. (2006).Foundation of Management. Australia Pearson Education. The London Greenpeace Group. (1988). Whats Wrong With The Body Shop? A reflection Of Green Consumerism. McLibel Support Campaign. Retrieved April 20, 2008 from http//www. mcspotlight. org/beyond/companies/bs_ref. html Tolup, A. (2006). Brazilian and British courts order Body Shop to pay Brazilian Projects former workers. Retrieved April 15, 2008 from http//www. brazzilmag. com/content/view/7629/53/ Support Community Trade Whats happening in the US. (2007). Our Values. Retrieved April 20, 2008 from http http//www. thebodyshop. com/bodyshop/values/support_community_trade. jspReal-Life Problem Faced by the Body Shop1. 0 INTRODUCTION This report is to address the real-life problem faced by The Body Shop and how the problem can be solved based on the functions of management. According to the information provided by The Body Shop website, The Body Shop has successfully created an image of being a caring company that is in helping to protect the third world workers and indigenous peoples. But behind the cuddly image lies the reality The Body Shops operations, the Body Shop does not help the dilemma of the workers and indigenous peoples as well as put them on a pedestal in order to exploit peoples idealism.Evidence from Whats wrong with the Body Shop (1988) stated that The Body Shop claims to be helping some third world workers and indigenous peoples through questionable Trade Not Aid or Community Trade projects. In fact, these are largely a marketing strategy as less than 1% of sales go to Community Trade producers, and it has been shown that some of these products have been sourced from mainstream commercial markets. This is the existing problem faced by The Body Shop. Instead, if the problem of exploiting indigenous peoples cannot be solved, this leads to some impact on the specified environment especially customers and pressure group.Robbins, Bergman, Stagg, and Coulter (2006) have stated that organisations exist to assemble the needs of customers. Customer is the one who absorbs the organisations output. Consequently, customers will start to increase the awareness need to think seriously about the products they use and to consume less. Customers will boycott the Body Shop until the problem is settled. The evidence is seen that customers had started to declare their feeling through the internet. For an example, they posted bad command on The Consumer Trap (Dawson, 2007). For the pressure groups, they do a lot of activities or campaign to against The Body Shop.For example, The London Greenpeace Group has started to create awareness to the customers to consume les s The Body Shops products as well as to command the workers organise together to fight for their rights (Whats wrong with, 1988) The Body Shop has been ordered by a Brazilian court to pay more than US$ 431,000 (? 218,000) to settle labor claims against it by three former employees of its Fair Trade project in the Amazon Rainforest (Tolup, 2006) The Body Shop was included in the list of the Daishowa Boycott List (Lubicon Lake Indian Nation, 1995).We can imagine that if by exploiting the indigenous problem still cannot be solved, this may cause a bad image to the Body Shops organisation. As a result, a goal to reduce exploiting third world workers and indigenous peoples by 85% compared with last few year figures by the 2010 must be put in place. In order to accomplish the goal, the functions of management are proposed in the discussion of this report. 2. 0 DISCUSSION There are 4 functions identified with management (Fayol, as cited in Robbins et al. , 2006).This report will only discu ss 2 function and they are planning and controlling. This is because planning is the primary management function (Jayasheree Pakhare, 2007) to distinguish from (Robbins et al. , 2006). Without planning the management of The Body Shop would not know how to be organised. Moreover, planning is the ongoing process of developing the business mission and objectives and determining how they will be accomplished (Higgins, 1994). Planning can provide direction to the management of The Body Shop in how they can do in reducing this problem.Meanwhile, control is the final link to management functions and function of monitoring work to check progress against goal and taking corrective action when required (Bennis, 2003). After the plans are established, The Body Shops management needs control to see whether their goal or plans were on target and what future actions to take. So, the Body Shop must start their steps by creating plans which are effective and powerful in reducing this event as well as in monitoring activities to make sure that the plans are accurate. 2. 1 PlanningIn reduce exploiting workers and indigenous peoples problem it is proposed that The Body Shop use operational plans. This is because operational plans are short term (Robbins et al. , 2006). This is link because the goal is set to be achievable by 2010. Robbins et al. (2006) stated that there can be difficult for the manager to established plans for a long period. Evidence stated that this problem had overcome a lot of boycott from customers and pressure groups. Let imagine that if the problem cannot be reduce within the following 2 years how enormous are the unpleasant loss need to bear by The Body Shop.Moreover, operational plans are specific (Robbins et al. , 2006). This meant that specific plans are clearly defined and leave no room for interpretation or there is no ambiguity with misunderstandings. The specific plans are suggested because the exploitation problem is sensitive and must have partic ular guidelines to go after. The management of Body Shop cannot use flexible or general guidelines to reduce the events. This may overcome more problems and increase more boycott from pressure groups and customers.Allen (1998) stated that operational plans are standing. Standing plans are ongoing plans that provide guidance for the problems performed repeatedly and include some policies, rules and procedures that must be follow include policies, procedures, method, and rules. The Body Shop must establish a lot of policies or rules to guide their factories managers or supervisor to reduce the exploitation. With the ongoing policies or rules, The Body Shop can prevent the increasable of exploitation as well as can reduce it by 2010.The management of Body Shop can identify of how the goal is to be achieved by below operational plans (i) Creating a team This team is required to visit the Body Shops factories in different countries to make sure there they do not have problems related to exploitation as well as examine the managers behaviour in controlling the workers. When the exploiting problem occurs, the team has to do research to find out the reasons. (ii) Establishing a policy to set minimum and fair wages The Body Shops organisation must set a minimum wages policy to guide their factories managers.The wages can be set more than the wages set by the government and must be fair for the workers. This can ensure the workers will not de dissatisfied with their salary in order to increase their performance. (iii) Putting in place an agreement between the indigenous peoples and organisation An agreement must be signed between the indigenous peoples and the Body Shop organisation to safeguard both parties interests. For example, a rule can identify that the ongoing Trade Not Aid or Community Trade projects must indicate 10%-20% of sales go to Community Trade producers.This is because the Body Shop had already claimed to help them so the Body Shop has kept its promise . (iv) Setting a standard application procedure A procedure how the managers select the workers or indigenous peoples to work must be set by the Body Shop organisation. The decision making by the factories managers must follow this standard application procedure. If the workers fulfill all the application procedures, the managers cannot abuse the application. (v) Organising social responsibilities The Body Shop can organise scholarship programmes for the indigenous or workers children.In addition, some facilities can be established to provide convenience for workers. For example, providing transportation set up a health clinic or a comminuting hall. Therefore, this kind of social responsibilities can prevent the pressure group and customers continue to boycott the Body Shop. (vi) Introducing a code of ethics The code of ethics provides guidance on everything from the simplest of questions to the most difficult ones on complex ethical dilemma. So a code which can guide the manager on how to prevent the exploiting problems can be included.For example, guide the managers to built trust between the workers and indigenous peoples, to define the problem accurately and what is the intention in making decisions. 2. 2 Controlling In this exploiting workers and indigenous peoples problem, the Body Shop is recommend to use the control process. This is because this process is useful and Robbins et al. (2006) stated that the control process including measuring actual performance, comparing actual performance against a standard and taking managerial action to correct the deviation.With this process, the Body Shop requires to measuring its actual performance. The Body Shop advise to measure the actual performance by collecting personal observation, statistical, oral, and written reports which is indicated by Allen (1988). After the measurement, the Body Shop can do comparing to determine the degree of variation between actual performance and performance standard with are the goal and the plans suggested above. If the variation is exceeding the acceptable variance, immediate and basic corrective action must be taken by the Body Shop to correct this variance.However, Allen (1988) stated that immediate corrective action is more efficient while basic corrective action is more effective. Thus, the Body Shop must take actions depend on how effective or efficient they target the actions to be. In order to reduce the exploitation, the Body Shop also proposes to use bureaucratic control. This is because bureaucratic controls emphasizes organisational authority and relies on administrative rules, policies and procedures (Robbins et al. , 2006). In the part of planning, there are a lot of plans are that identified with policy, agreement and procedure.Consequently, The Body Shop must link them together to make sense. However, according to Robbins et al. (2006), managers need suitable tools for monitoring and measuring organisational performance. The tools for cont rolling organisational performance are called feedforward control, concurrent control and feedback control. 2. 2. 1 Feedforward Control Feedforward controls allow managers to prevent problems rather than having to correct the problems (Robbins et al. , 2006). The management of The Body Shop must sort out some actions which can prevent the problems occur. Feedforward control is the most desirable type of control.This is because this control can avoid led to waste or damages. The actions that the Body Shop can take in feedforward control are (i) Establish some incentives to the workers or indigenous peoples whose performance is up to the task. For example, provide 15months wages per year, health care policies, and transportation. (ii) Provide some training or guidance to the factories managers to ensure them has appropriate behavior in controlling the workers. 2. 2. 2 Concurrent Control Concurrent control is the control that takes place while a work activity is in progress (Allen, 200 6).In this moment, the management of The Body Shop can monitoring their factories managers and corrects the problem before they become too costly. The actions that the Body Shop can take in concurrent control are (i) Organising a direct supervision. For example, if there have some mistakes in abuse the workers wages or terrible managers behavior, the created team must directly correct them. (ii) Monitoring the managers. When the problem occurs, the Body Shop should organise a seminar to brief the managers in monitoring any problems that should be corrected.This can prevent more expenses need to bear before the misleading problems become more complex. 2. 2. 3 Feedback Control In feedback control, the control takes place after the activities are done (Robbins et al. , 2006). Feedback control is the most popular control. This is because feedback control can provide information on how effective their planning efforts were as well as enhance workers motivation. The actions that the Body Shop can take in feedback control are (i) After the goal is achieved, the created team necessity does surprise visits to their outlet or factories in different countries.In this visits, the Body Shop will receive some useful or meaningful information to formulating new plans. (ii) Organise some survey for the workers. The survey maybe about the behavior of the managers. Through these kinds of visits and survey, the Body Shop organisation can understand whether the managers still follow the policy, agreement or procedure or not. 3. 0 CONCLUSION To reduce the exploiting workers and indigenous peoples problem, the Body Shop must indicated planning and controlling. The evidence stated that planning and controlling are the most important and useful ways to reduce the problem.In planning, the operational plans which are short term, specific and standing are suggested. However, in controlling, the process of control and bureaucratic control is more appropriate in achieve the goal. Moreover , the tools for controlling organisational performance called feedforward control, concurrent control and feedback control also are suggested for the Body Shop organisation. 4. 0 RECOMMENDATION Therefore, there are 5 recommendations for the Body Shop organisation (i) Creating a team (ii) Establishing a policy to set minimum and fair wages iii) Putting in place an agreement between the indigenous peoples and organisation (iv) Provide incentives to workers and indigenous peoples (v) Organising direct supervision References Allen, G. (1998). Planning Process. Management modern. Retrieved April 26, 2008 from http//ollie. dcccd. edu/mgmt1374/book_contents/2planning/plng_process/plng_process. htm Bennis, W. (2003). On Becoming a Leader. Trump Mediaeval Alfred A. Knopf, Inc Carroll, S. J. & Gillen, D. J. (1987). Are the Classical Management Functions Useful in Describing Managerial Work? Academy of Management Review, 12(1), 38-51. Dawson, M. (2007).Behind the Green Veil Notes from Stan Cox . The Consumer Trap. Retrieved April 23, 2008 from www. consumertrap. com Higgins, J. (1994). The Management Challenge, Macmillan Author. Jayashree Pakhare, (2007). Management Concepts- The Four Functions of Management. Business & Finance. Retrieved April 26, 2008 from http//www. buzzle. com/articles/management-concepts-the-four-functions-of-management. html Lubicon Lake Indian Nation. (1995). Daishowa Boycott List Update. Retrieved April 15, 2008 from http//www. nisto. com/cree/lubicon/1995/19950909. html Robbins, S. , Bergman, R. , Stagg, I. , & Coulter, M. (2006).Foundation of Management. Australia Pearson Education. The London Greenpeace Group. (1988). Whats Wrong With The Body Shop? A Criticism Of Green Consumerism. McLibel Support Campaign. Retrieved April 20, 2008 from http//www. mcspotlight. org/beyond/companies/bs_ref. html Tolup, A. (2006). Brazilian and British courts order Body Shop to pay Brazilian Projects former workers. Retrieved April 15, 2008 from http//www. brazz ilmag. com/content/view/7629/53/ Support Community Trade Whats happening in the US. (2007). Our Values. Retrieved April 20, 2008 from http http//www. thebodyshop. com/bodyshop/values/support_community_trade. jsp